Privacy Policy

TerraZoo is a European zoo comparison guide published by Vykodis (SASU), 6 BIS BOULEVARD Berthelot, 34000 Montpellier, France.

When this policy refers to "we", "us" or "TerraZoo", it means Vykodis (SASU) as the data controller for personal data processed through the TerraZoo website.

If you have questions about this policy or how we handle your data, you can contact us at contact@terrazoo.eu.

We collect different types of information depending on how you use TerraZoo. We aim to collect only what we need to run the guide, remember your preferences, and improve the service.

• Usage data: pages viewed, approximate region, browser type, device type, referral source, and timestamps when you browse the site.
• Preference data: language, theme (light/dark), and cookie choices stored on your device when you save preferences.
• Account data (when available): name, email address, password hash, and purchase history if you create an account or buy tickets through TerraZoo.
• Communication data: messages you send through contact forms, support channels, or community features we may add later.
• Technical logs: IP address, server logs, and security events retained for a limited period to protect the service.

We use personal data for clear, specific purposes connected to running TerraZoo as a useful zoo guide.

• To provide and maintain the website, including displaying zoo information in your chosen language.
• To remember your settings, such as theme and cookie preferences, so you do not have to set them on every visit.
• To process account registration, authentication, and future ticket orders when those features are available.
• To understand how visitors use TerraZoo so we can improve navigation, content structure, and performance — only where you have agreed to analytics cookies.
• To respond to enquiries, handle complaints, and protect TerraZoo against fraud, abuse, or security incidents.
• To comply with legal obligations applicable to Vykodis (SASU) in France and the European Union.

Where the GDPR applies, we rely on one or more of the following legal bases:

• Contract: when processing is necessary to provide an account, a purchase, or another service you request.
• Legitimate interests: to operate, secure, and improve TerraZoo in a way that respects your rights, such as basic site analytics aggregated at a high level.
• Consent: for non-essential cookies, optional analytics, and marketing communications where required.
• Legal obligation: when we must retain or disclose data to comply with applicable law.

TerraZoo uses cookies and local storage to keep the site working and to remember choices you make. Essential storage is required for basic operation. Preference and analytics storage is used only if you enable it through our cookie banner.

For full details on each category, retention periods, and how to change your choices, see our Cookie Policy.

We do not sell your personal data. We may share limited information with trusted service providers who help us host, secure, or analyse the website, always under contractual safeguards.

When you follow a link from TerraZoo to an official zoo website or a future ticket partner, that third party processes data under its own privacy policy. We encourage you to read their policies before submitting personal information elsewhere.

We may also disclose data if required by law, court order, or to protect the rights, safety, and integrity of TerraZoo, our users, or the public.

We retain personal data only for as long as necessary for the purposes described in this policy, unless a longer period is required by law.

Account and purchase records are kept for the life of your account and for a reasonable period afterwards for tax, accounting, and dispute resolution. Server logs and security records are typically kept for up to twelve months unless a longer period is needed for an investigation.

Cookie and preference data follows the durations set out in our Cookie Policy and can be cleared by you at any time through your browser or our cookie settings.

We apply appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. No online service can guarantee absolute security, but we review our practices regularly and limit access to personal data to people who need it.

If you are in the European Economic Area, United Kingdom, or another jurisdiction with similar rules, you may have the following rights regarding your personal data:

• Access: request a copy of the personal data we hold about you.
• Rectification: ask us to correct inaccurate or incomplete data.
• Erasure: request deletion where we no longer need the data or where you withdraw consent.
• Restriction: ask us to limit processing in certain circumstances.
• Portability: receive data you provided in a structured, commonly used format where processing is based on consent or contract.
• Objection: object to processing based on legitimate interests, including profiling where applicable.
• Withdraw consent: where processing is based on consent, you can withdraw it at any time without affecting prior lawful processing.
• To exercise these rights, email contact@terrazoo.eu. We may need to verify your identity before responding. You also have the right to lodge a complaint with the CNIL (France) or your local supervisory authority.

TerraZoo is a general-audience guide about zoos and family visits. We do not knowingly collect personal data from children under 16 without appropriate parental consent. If you believe a child has provided us with personal data, please contact us and we will take steps to delete it.

Our primary operations and hosting may involve service providers located outside the European Economic Area. Where data is transferred internationally, we use appropriate safeguards such as Standard Contractual Clauses or equivalent mechanisms recognised under applicable law.

We may update this Privacy Policy from time to time to reflect changes in TerraZoo, our practices, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you through the website or by email if you have an account.